About Exim Thailand

Code of Ethics and Conduct for EXIM Thailand Employees

Policy on Business Operation

EXIM Thailand has the objective to provide a variety of financial services to support exporters, including other types of services that could enhance Thai exports’ international competitiveness, and support businesses that contribute to foreign exchange earning or saving.

The Bank’s customers include exporters of products and services, businesses that earn foreign exchange, exporter- or export-oriented businesses, Thai investors or operators abroad who help to bring in revenues from overseas or expand international trade, as well as foreign trade partners which purchase products or services from Thailand or could affect sales of Thai products and services, whether private entities, joint venture partners, state enterprises or agencies of foreign governments.

The Bank’s financial services for export sector are not aimed to substitute for commercial banks’ services, but to bridge or at least narrow financing gaps that are left unfulfilled by commercial banks or to take risks that commercial banks may be unable to tolerate.

To help increase export volume and foreign exchange earning, the Bank offers an array of services such as long-term credit facilities for export of capital goods or special categories of agricultural products, services to support exports to new markets or to support trade and investment expansion, export credit insurance services, financing facilities for overseas construction contracts, loans for Thai investors or joint venture partners abroad, and so on.

In addition, the Bank has the duty towards resolving the country’s trade and service imbalance. To such end, the Bank plays a part in improving the country’s trade competitiveness, alleviating problems encountered by export sector, and developing new services that will help solve such problems or respond to new policies introduced by the government. These services include, among others, merchant marine financing, credit for machinery replacement for export industries, credit in foreign currency for preparation of export products, credit for small-scaled exporters, and facilitation of international payment methods for transactions made with emerging markets whose settlement system is not fully developed such as countries in Indo-china and Eastern Europe or new trade partners, including execution of bilateral agreements in any form that could help promote bilateral trade.

Apart from the main duty of providing financial services to local exporters, the Bank gives special attention on support to Thai investors in neighboring countries, which will help enhance Thai export growth or contribute to foreign exchange saving or acquisition of new resources to serve demand in the country. The Bank therefore supports commercially-viable development projects of nearby countries or countries maintaining a close tie with Thailand. Those projects must have positive impacts on or transfer commercial benefits back to Thailand, including projects employing Thai contractors, projects procuring construction materials or equipment from Thailand, projects utilizing machinery or labor force from Thailand, projects producing raw materials or energy for supply to Thailand, etc.

In regard to high-risk transactions such as export credit insurance against non-payment risk, financing for projects in neighboring countries according to the government policy, etc., the Bank has been protected under provisions of the EXIM Thailand Act. Section 23 and Section 24 of such Act stipulate that in the event that the Bank suffers damages from its business operation in compliance with government policies or cabinet resolutions, or suffers damages from its insurance business operation, the Ministry of Finance shall appropriate the annual budget to compensate for such loss.

Despite government protection under the Act as described above, EXIM Thailand has consistently exercised due care in conducting its business. All loans are granted under sound banking practice and based primarily on commercial viability and debt service ability of borrowers.


Nine Core Ethical Values are as follows.
1. Adhere to moral and ethical principles.
2. Have good sense, uphold honesty and accountability.
3. Put national interest before self-interest, while avoiding conflict of interest.
4. Stand for and do what is right, just and legitimate.
5. Provide service to the public in a timely, courteous and non-discriminatory manner.
6. Provide complete, correct and undistorted information to the public.
7. Focus on goal achievement, maintenance of professional standard and quality as well as transparent and examinable operations.
8. Uphold constitutional monarchy.
9. Adhere to the organization’s code of conduct.

The Code of Ethics and Conduct for EXIM Thailand Employees (“the Code”) is divided into five chapters as follows:

Chapter 1 Ethical Conduct toward the Bank
Chapter 2 Ethical Conduct toward Customers
Chapter 3 Ethical Conduct toward Colleagues
Chapter 4 Ethical Conduct toward Oneself and Society
Chapter 5 Ethical Conduct toward Trade Competitors

Chapter 1 Ethical Conduct toward the Bank

  1. Abide by all rules, regulations, orders and requirements of the Bank.
  2. aintain positive attitude and loyalty to the Bank.
  3. Discharge duty with utmost capability and in the interest of the Bank.
  4. Perform duty with integrity and righteousness and avoid any act that could be considered dishonest and unjust.
  5. Do not leak or disclose to outsiders the Bank’s news, information and technology which are confidential or for which operational policy or guideline remains unclear or any other matters that could jeopardize the Bank’s reputation and operation.
  6. Use and maintain the Bank’s properties for the utmost benefit and efficiency and do not use them for personal interest, as well as maintain all properties and workplace to always be tidy and clean.
  7. Behave oneself in such a way as to honor the Bank’s reputation and merit and avoid any act that could tarnish the Bank’s reputation and merit or be in conflict with the Bank’s interest.

Chapter 2 Ethical Conduct toward Customers

  1. Treat customers’ secrets and information in strict confidence.
  2. Facilitate and respond to customer requirements with equal treatment, politeness, willingness, full capability and without delay.
  3. Provide news and information about the Bank’s services with transparency, i.e., in a clear and examinable manner.
  4. Avoid accepting gifts, money, special favor or any other benefits, directly or indirectly, from customers or other persons whose duty or business is related to the Bank, other than those given on a special or festive occasion and at an acceptable value.
  5. Willingly welcome customers’ comment and advice and be ready to give correct information and explanation as far as one is concerned or put the useful advice into action or propose it to higher-ranking persons for further action.
  6. Protect customers’ benefits and honor the agreed commitments made with customers.
  7. Report any conflict of interest with customers as soon as possible to one’s supervisor and take prompt action with transparency.

Chapter 3 Ethical Conduct toward Colleagues

  1. Maintain and enhance unity among fellow employees and assist one another in an ethical manner and for the benefit of the Bank’s operation.
  2. Share one’s practical knowledge and experience with colleagues.
  3. Treat colleagues with politeness, respect their individuality and dignity, care about their wellbeing and be generous to colleagues and subordinates at all times.
  4. Avoid criticizing colleagues’ private life or information in a way that will tarnish their or the Bank’s image.
  5. Welcome comments and suggestions from colleagues and subordinates and use such comments or suggestions in a way that will be useful to the Bank’s operation.
  6. Show respect to supervisors, follow their advice and respect the Bank’s chain of command, unless there is a reasonable cause to act otherwise.

Chapter 4 Ethical Conduct toward Oneself and Society

  1. Always develop oneself to ensure efficient and effective performance of duty.
  2. Adhere to righteousness and avoid seeking in an unethical manner the desired position, reward or any other benefits from one’s supervisors or any other persons.
  3. Lead one’s life one’s status.
  4. Behave oneself within the purview of laws and morality, avoid vices, and support activities or undertakings that are beneficial to society and promote conservation of arts, culture and environment.

Chapter 5 Ethical Conduct toward Trade Competitors

  1. Treat competitors fairly within the purview of laws and rules of competition.
  2. Provide information that could be disclosed publicly as deemed fit.
  3. Promote any act or activity that helps to enhance mutual understanding, and assist one another when occasion arises.
  4. Treat competitors as fellow business players who help enhance the Bank’s continuous development.

The Top Management is subject to additional ethical rules as follows:

Chapter 6 Ethical Conduct toward the Bank’s Owners
Chapter 7 Ethical Conduct toward Employees
Chapter 8 Ethical Conduct toward Society

Chapter 6 Ethical Conduct toward the Bank’s Owner

  1. Formulate policies that create maximum benefits to national economy.
  2. Conduct business with full capability and efficiency under good corporate governance principles to ensure the Bank’s prosperity and reasonable returns.
  3. Provide complete and correct explanations about the Bank’s operating results and financial statements to supervisory agencies in a transparent manner.
  4. Encourage the adoption of best practices in every business unit.
  5. Operate business prudence and visionary leadership.

Chapter 7 Ethical Conduct toward Employees

  1. Ensure that the Bank’s compensation scheme fair and commensurate with employees’ knowledge, competence, responsibility and performance.
  2. Ensure that employees are provided with appropriate welfare.
  3. Ensure a healthy and safe workplace and work environment for employees.
  4. Provide employees with equal opportunities to consistently enhance their knowledge and capability.
  5. Promote and ensure employees’ career advancement and job security based on their knowledge, competence and responsibility.

Chapter 8 Ethical Conduct toward Society

  1. Promote social contribution activities as deemed fit.
  2. Instill, continuously and earnestly, social responsibility awareness among employees at all levels.
  3. Prevent the Bank from engaging in activities supported by a political party or politically influential person.

Enforcement

  1. All employees must review, understand and follow the Bank’s Regulation on Employees Ethical Conducts, 2012 (B.E. 2555)
  2. Employees shall have the duty to report a violation or non-compliance of the Regulation to the higher supervisory person/s or to concerned unit/s in order to proceed with a disciplinary action.
  3. Human Resources Department or the department overseeing employee management under any other name in the future is obliged to ensure that this Code of Ethics and Conduct is duly enforced and propose the revision thereof when necessary.

Punishment

  1. Any violation of or failure to comply with the Code prescribed herein shall be deemed an act in breach of the Bank’s disciplines.
  2. Punishment for any such violation or non-compliance act shall be imposed based on severity of such act and in conformity with the Bank’s Regulations on Employees Affairs, pertaining to disciplines and disciplinary actions, and the Bank’s Regulations on Investigation.

Conflict of Interest Prevention

To prevent conflict of interest, the Bank has set out a clear guideline on conflict of interest prevention. Under such guideline, any decision made by employees at all levels pertaining to the Bank’s business activities must not be influenced or motivated, directly or indirectly, by their personal interest or interest of their family or close associate/s. All employees must fully dedicate their time and capability to the Bank and must not engage in any other business outside the Bank that would cause them to pay less attention to their duty and responsibility towards the Bank. Should a conflict of interest arise, the Bank will consider such circumstance with due care, integrity, rationality and independence under good corporate governance principles in order to ensure transparency and trustworthiness in employees’ discharge of duty. Doing so will bring about sustainable value added to the Bank and help to protect interest of all concerned parties and stakeholders, particularly in the case where any of the Bank’s directors or employees or their related persons or relatives have personal benefit that is in conflict with the Bank’s or the public benefit.